Returns Policy

Please choose carefully, as Totem Road does not offer refunds. Totem Road can offer exchanges for goods within 5 business days of delivery. These products must be in a saleable condition and their original packaging. Totem Road can offer in store credit which is valid for up to 12 months. Goods must be inspected upon return to our warehouse, before a store credit is issued. Freight costs, allied with a 20% restocking fee will be deducted from this credit.

What if the item is damaged when it arrives or you are sent the wrong item?

Our specially-trained staff check your furniture to ensure it's up to our standards before it is dispatched, so damage is rare. If you're unhappy with the quality, or if we've sent you the wrong item, please contact us within 48 hours of delivery, sending us photos of the damage to the product. It's very important that you inspect your product upon delivery, as we'll ask you to sign a form confirming that it was received in a good condition. If you're not happy with the goods when you inspect them, note this on the form and contact us.